The EU General Data Protection Regulation (“GDPR”) specifies certain ‘legal bases’ for the processing of your personal data . The personal data that we may collect about you and the purposes for which such personal data will be used, as well as the legal basis for such processing are explained in this section.

This website is not targeted at users under the age of 18. If you are under the age of 18, you should not visit this site and, in particular, should not submit any personal data to us.

If you place an order through our website (webshop)

As mentioned, we (Voyetra Turtle Beach Inc. and Turtle Beach Europe Ltd.), process the data collected when using the webshop as joint controllers within the meaning of Art. 26 GDPR. For this purpose, we have concluded a joint controllership agreement.

When you place an order with us on our website we will request certain information from you. This information is likely to include your name, email address, payment card details, billing address, shipping address and telephone number. This information will be used to process your order, arrange delivery of your order and correspond with you in relation to your order. Our legal basis for using your personal data in this way is to perform the contract we enter into with you and to execute the customer service in respect of your order (Art. 6 (1) (b) GDPR).

This personal data is required in order to place an order with us. If you do not provide this information, we may not be able to accept your order or fulfil your order.

If you buy a Turtle Beach or a Roccat product, we may also use your contact details to ask you if you would like to review the product that you purchased. You do not need to submit a review, but if you do, we may process the personal data that you provide in your review or in connection with your review to publish your review on our website. We will provide you with further information about how we may use your review and associated data when we contact you to ask you to provide a review. Our legal basis for this processing is your consent (Art. 6 (1) (a) GDPR). You can revoke your consent at any time by editing or deleting your review.

If you sign up to receive e-mail marketing from us (note that the controller will only be Voyetra Turtle Beach, Inc.)

Our e-mail communications are not targeted at children. By opting in to receive e-mail marketing from us, you confirm that you are aged 18 or over.

When you sign up to receive e-mails from us we will collect your e-mail address for sending you information about our products, services, content and events. We or our authorized service provider will then use your e-mail address to send you e-mails with our latest new releases, deals, events, promotions, gaming articles and other promotional material and information about Turtle Beach or Roccat products. Our legal basis for processing your e-mail address for this purpose is your consent (Art. 6 (1) (a) GDPR). If you do not provide your e-mail address, we will not be able to send you the e-mails that you request. Your consent will remain valid even if you cancel your order, but it is always freely revocable if you click on the unsubscribe link in such marketing email or reply STOP to unsubscribe from our marketing texts.

If you have signed up to receive communications using one of our websites, we will automatically record which Turtle Beach website you used to join our mailing list. We will use this information to ensure that our communications to you are in the same language as the website that you have used. Our legal basis for processing this information is our legitimate interest (Art. 6 (1) (f) GDPR) in ensuring that the communications we send you are in an appropriate language.

We also collect information about whether you open e-mails sent by us to evaluate the effectiveness of our communication, as well as the effectiveness of time and days of our communications. Our legal basis for this processing is our legitimate interest (Art. 6 (1) (f) GDPR) in evaluating the effectiveness of our communications and our marketing strategy.

Text Marketing and notifications

We are using a text messaging platform based in the operated by SMSBump, a Yotpo company which is US based Lafayette Street, New York, NY 10003, USA. It provides an app on the Shopify platform for marketing via text messaging. You will find SMSBump’s Privacy Policy and GDPR-related disclosures here: https://smsbump.com/page/privacy-policy. By opting-in for our text marketing and notifications during the ordering process , you agree with this data processing.

By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. You acknowledge that consent is not a condition for any purchase.

Your phone number, name and purchase information will be processed on the platform operated by SMSBump. Our data processor SMSBump will use your data sets only for sending you targeted marketing messages and notifications. Upon sending the text messages, your phone number will be passed to a text messages operator to fulfill their delivery.

Voyetra Turtle Beach will have access to the data after your opt-in only in the following cases:

To respond to your reply messages to us or
To send you the text marketing messages.

Our legal basis for processing your personal data for these purposes is your consent (Art. 6 (1) lit a) GDPR) to the text marketing. Voyetra Turtle Beach has entered into EU Standard Contractual Clauses with SMSBump as the data exporter and takes appropriate measures to comply with the GDPR’s provisions for data transfers out of the EU.

If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.

If you unsubscribe, SMSBump will continue to store your phone number as required by law. Specifically, this means that SMSBump will then store your phone number on a separate list (blacklist) on its server to ensure that SMSBump no longer contacts this phone number for marketing purposes. SMSBump does not share this phone number. We have access to this list and can add or remove individual entries. The legal basis for this storage is our legitimate interest according to Article 6 Paragraph 1 lit. f DSGVO. As long as the phone number is stored there, you can easily log back in by sending an SMS with "UNSTOP" from this number. You can contact us at any time to have SMSBump delete your phone number from the blacklist. However, it will then no longer be possible to reply with "UNSTOP".

You can also contact us for more information.

If you win a prize

From time to time we may engage third parties to conduct social media giveaways and prize promotions or similar activities. If you engage in such activities, the operator of the giveaway or promotion will generally be a data controller in respect of your personal data. If you win a prize and we are responsible for fulfilling your prize, the operator may pass certain personal data that you provided to them (such as your name, address and contact details) on to us so that we can give you your prize. We will only use such personal data to give you your prize but might not be able to do so if we do not receive the relevant information. Our legal basis for this use of your personal data is our legitimate interest (Art. 6 (1) (f) GDPR) in providing prizes to winners in these kinds of promotions.

As part of a social media giveaway or prize promotion, you may be asked to sign up to receive emails from us. Information about signing up to our mailing list is provided above.

When you enter a sweepstake

If you enter a sweepstake, we will process your personal data in connection with registration for participation in a sweepstake, the drawing of a winner, the notification of the winner, and the mailing of the prize. We will process the following categories of data: first and last name, address and e-mail address. The data processing is based on Art. 6 para. 1 lit. b) GDPR (the sweepstake agreement). The publication of the winner in advertising media and the transfer and use of such data for advertising purposes is based on Art. 6 para. 1 lit. a) GDPR (consent). The data will be stored by us until a winner has been determined and the prize has been successfully delivered. If you have consented to a transfer of the data for advertising purposes, the data will be stored by us for as long as the consent is valid.

If you register your product

If you buy a Turtle Beach or Roccat product, you can register the product with us.

Product registration is carried out by submitting certain information on our applicable online form. This information is likely to include your name, email address, postal address, details about your product (such as the model, serial number, product platform) and information about your purchase (such as where you purchased the product and the date of purchase).

Product registration is optional. If you choose to register your product, we will use the information that you provided to assist you with technical support or dealing with problems with your product (such as administering warranty claims), if you request. Our legal basis for processing this information for these purposes is our legitimate interest (Art. 6 (1) (f) GDPR) in assisting you efficiently with issues relating to Turtle Beach and Roccat products where you have chosen to register your product with us. If you do not provide these personal data, we may not be able to assist you in these ways or it may be more difficult for us to do so.

If you contact us for technical support

If you contact us for technical support, we may collect certain information from you such as your name, email address, postal address, details about your product (such as the model, serial number, product platform), information about your purchase (such as where you purchased the product and the date of purchase) and other information you provide us in connection with your technical support request. We may also generate certain information such as records of the technical issues with your product and our correspondence with respect to your enquiry.

We use this personal data in order to assist you with technical support, to deal with problems with your product (such as administering warranty claims) and to respond to your enquiry. The legal basis for this processing is that it is in our legitimate interest (Art. 6 (1) (f) GDPR) to assist you efficiently with issues relating to Turtle Beach or Roccat products when you request. If you do not provide this personal data, we may not be able to assist you in these ways.

If you contact us in relation to other matters

If you contact us through our website or otherwise, you may provide personal data to us in the course of your correspondence with us. This may include your name, address, email address, other contact details and your opinions. We may also generate personal data about you in connection with the correspondence, such as correspondence records and opinions.

We may process this personal data to correspond with you, respond to your enquiry or address matters raised by your correspondence. We may not be able to do so if you do not provide this personal data. The legal basis for this processing is our legitimate interests in responding to or addressing your enquiry or otherwise communicating with you in the course of our business.

Cookies (controller only Voyetra Turtle Beach Inc.)

Our website uses cookies. These cookies collect information about how you use our website, your previous interactions with our website and technical data (such as your IP address, browser type and version, time zone setting and location). Further information about our use of cookies is set out in our Cookie Policy below.

Other purposes of the data processing

In addition to the uses above, we may also process your personal data where required by law to do so or if we reasonably believe that it is necessary to protect our rights and/or to comply with judicial or regulatory proceedings, a court order or other legal process.

We may also process personal data for purposes other than those for which the personal data was originally collected where permitted by applicable data protection laws. Where this is the case, we will provide you with information about that further processing.

Special categories of personal data

There are more limited bases for processing special category personal data. This is personal data which reveals or contains racial or ethnic origin, political opinions, religious and philosophical beliefs, trade union membership, genetic data, biometric data, health data, sex life and sexual orientation.

We do not intend to actively collect such special categories of personal data about you. Whilst we will use reasonable efforts to limit our holding of such data, please be aware that we may hold such data incidentally - for example, where you voluntarily send such special category data in an email to us.

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